How do I update the refund preference on my taxpayer's account?
The refund payment preferences are located under Taxpayer Settings on your taxpayer's dashboard. By default, if a bank account is not selected and details are not entered when you are setting up the taxpayer, the system will select Tax Pool Deposit as the refund preference for sells, returns of credit, use of money interest from IR, and returns of any unused finance fees.
To adjust your taxpayer's refund preference select the Taxpayer Settings option on the dashboard and you can locate the Payment section mid-way down the page. The preference can be adjusted and account details entered.
Amendments to the bank account entered or a new account number being entered on this screen will generate a confirmation email that will specify the date and time this occurred for your records.