Frequently asked questions

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Frequently asked questions

Transacting online

Transacting online

Whether you’re buying, selling, swapping or depositing, you can find the answers you need here.

General

MyIR and tax pooling arrangements

Balance date change

Find your transaction details on MyIR

Purpose of the funds confirmation checkbox

Buying tax

How to purchase a missed payment (buy)

Purchasing tax for a reassessment

Customising an income tax payment plan

Selling tax

Guidelines on selling tax

Selling overpaid tax

Selling tax

Swapping tax

How to make a swap

Depositing tax

How to choose a custom date for a deposit slip

Where to pay deposits and invoices

Using deposits in the pool

How to use deposits for non-income tax

Deposit into the Tax Traders tax pool

See more

Financing tax

Delay an upcoming payment (finance)

Payment

Payment FAQs

Tax pooling final payment dates

Our bank account

Change of bank FAQs

Public Trust verification

What to do if you've paid to the wrong bank account

Transferring funds to IR

How to ensure transfers are completed on time

How long will it take for transferred funds to show up in my/my client's IRD account?

AML verification

How to upload AML evidence

Getting refunds

Reporting

Reconciling the movements of funds within the pool

Cut-off Report

Imputation Credit Guide